LastDodo site & app/Only place to report problems with auctions256 messages

Yes, I understand, but in this case the buyer places the red thumb with the wrong seller, apologizes and then no longer responds to my emails.

Yes, I understand, but in this case the buyer places the red thumb with the wrong seller, apologizes and then no longer responds to my emails.

I also understand that from your messages, but before any action is taken here, there will first have to be a hearing and rebuttal.

This takes time if 1 of the parties no longer responds ...

As proof I had sent the buyer's link with his story and apologies to Catawiki.

Well ..... it is Monday evening and yes nothing solved catawiki grrrrrrrrr

Haven't heard back yet either. Perhaps Anke is ill. I will light up my light in the morning ...

P.S. You may need to check your keyboard because the r hangs ...

Ha nice thank you ..... haha .... yes he does that more.

Dear petranel,

We have indeed received the e-mail from the buyer. My colleague Tim has just sent you a message by e-mail to inform you further.

Kind regards,

Anke - Customer Support

Dear Anke,

Fortunately .... I hope they change it soon.

Tonight my auctions are ending, please before then the buyers are afraid that they will get empty detergent bottles in their package (smells nice)

My thanks also to Arco one of the few who reacts quickly to problems

and also does something ... Great !! !

Kind regards,

Petranel

Unfortunately the wrong bad feedback still hasn't changed, no fun .......

definitely a lot of work ????

Ha fine everything has been resolved, thank you very much again.

I bid 2500 euros on a bracelet listed as: Love bracelet.

NOWHERE does it say it is a replica, and even the auctioneer thought it was an original one as the estimated value is 3900 euro.

The title only states that it is a Love bracelet, and hidden away in the advertisement it says: White gold Love bracelet in cartier style.

Love series is a series of jewelry from Cartier, they even have a patent on this. So offering a bracelet as a Love bracelet is already a misguidance.

I want to withdraw my offer because this is just a purely misleading advertisement.

But Catawiki claims that you cannot enter bids draw, but the seller puts in the title: White gold Love bracelet. While it should be: White gold REPLICA Love bracelet.

If so, you could put everything on it without clearly stating that it is a fake.

From experience I know that complaints with Catawiki remain for days, so I try in every way to raise this problem.

So that this can be resolved before the auction ends in 3 days.

The Estimated value is based on an original Cartier Love bracelet, it is nowhere clearly stated that it is a replica / counterfeit, photos are exactly like an original love bracelet & amp; the title makes it look like it is an original.

If this is not good enough reason to withdraw my offer, I will not remember.

How come you didn't see this before placing the bid? I think "stashed away" is a bit exaggerated, it says in the first line.

If Cartier does indeed have the rights to that name (which is only mentioned on the English site) you could point that company to this copyright infringement.

It does not say Replica, or counterfeit, or fake, or fugazi.

It says it is a Love bracelet and if the photos and title indicate that it is a cartier bracelet , then they must CLEARLY indicate in the ad that it is a fake.

Then I can also put a fake Louis Vuitton bag on it and make the title and photos look like a real one, but then put in the description: in louis vuitton style.

It is and remains just a replica and this is not clearly indicated, if it says in the style of cartier it does not mean that it is also a replica.

It can also mean: This is a Cartier bracelet in the style they always use.

As soon as I search: Cartier love bracelet is the only one that comes forward, then you can Do you assume that a site like Catawiki will ensure that it is stated that it is a replica?

It is not a Love bracelet, that comes down to it, it is a replica love bracelet.

Dear PickyGuy,

I have forwarded your emails to the appropriate auctioneer. You will receive a message from us as soon as possible.

Kind regards,

Anke - Customer Support

Nowhere does it say Replica, or counterfeit, or fake, or fugazi.

But it also never said it is a Cartier bracelet. The photos also do not show any Cartier hallmarks. As I asked: how come you didn't see that before you placed a bid?

The description has now been changed, I see, and your bid has been deleted. That seems to me to be the only right course of action for a serious auction house.

Het is inderdaad opgelost echt super snel, ben hier enorm dankbaar voor.

Maar boekenmagazijn, ik had er overheen gelezen en dacht dat er stond dat het een Cartier was. Bovendien was ik in de veronderstelling dat ze geen namaak verkopen op Catawiki. 

Ah fijn.. het is in elk geval opgelost, ik moet volgende keer beter opletten dat zeker.

Maar ook de klantenservice van Catawiki vond dat het wel een beetje misleidend was.

It was indeed resolved really super fast, I am very grateful for this.

But book magazine, I had read over it and thought it said it was a Cartier. Moreover, I was under the impression that they do not sell counterfeits on Catawiki.

Ah nice.. at least it's solved, I'll have to pay more attention next time, that's for sure.

But Catawiki's customer service also thought it was a bit misleading.

What I do not understand is that I send an email both here on the forum and to 1 auctioneer, info@catawiki.nl and bestuur@catawiki.nl.
Then send a message on FB, and the only thing I The brand is that Catawiki finds it easier to post something new on FB than to have problems solved.
There is NEVER anyone available, and certainly not by phone ... wonder why not

Sometimes it is better to just try all the ways, a message to the auctioneer often also works. But have to say they have solved my problems within a day each time so far. It could also be because I buy jewelry pretty much every day, but haven't had any problems with customer service so far.

Actually, I always have problems when I want to communicate with Catawiki, so apparently I am not the only one.

If a complaint is not resolved, you just have to put it on www.klachtencompas.nl and they will respond within a day.

Has happened, thanks for the tip, but now I have to wait a few weeks before I can pay the bill and / or collect the product.

Dear users! Who can identify with my story? Bought something, winning bid. Transferred immediately by wire transfer. Arrives a month later due to wrong bank. I am constantly working on it and mail seller the misery with that bank. Yesterday I was not allowed to bid, my login was continuously deleted and I could not even see the answers from the seller. Turns out that the amount of the purchase was deposited on Catawiki days ago, but the purchase is not yet paid under and I am getting a collection after me! In short, when solving an idiotic event, I am still closed to present the solution! How do you come up with it! So for heaven's sake I only wanted to pay a second time via finally i.b. and PayPal and guess what? This statement can be seen on my account statement and previously seen at the bank itself 4 days ago. It is hardly possible to put into words what this unrest has caused. That must be terrifying with such a scary collection agency, for the first time in my 68 years of life? After logging in and staying logged in, I have to log in again 30 times per auction and that was never the case. Now I have spoken to nice helpdesk employees, who indicated that the site will become clearer, but what about democratic thinking? And why is it that my login is constantly blinking away? Why did I get a payment deadline when that payment was already received by Catawiki? With which users can consultations be held about this? Wouldn't you say that Catawiki should act in OUR ALL INTEREST and apply practical experience? I inform C. that copyrights are indicated if you want to print a work of art. That is not possible, but I succeeded and I reported this neatly, which they were happy about, but a stupid mistake at that bank of mine, and the hell out of it with a collection of 40 euros! I propose to all to appoint a trouble shooter, who identifies what is going wrong and / or institutionalizes the right to complain. As a psychologist I always say: improve what can be improved and do not stick to a system that has had its day. Catawiki would do well to include the input of buyers and sellers in the considerations, after all, they know how things can go wrong and know where the solutions lie! I read many complaints, but insist on modernizing all issues, which are still a source of irritation today. Don't forget that it is in your and my interest and that of C. Too bad all that hassle, because the whole thing about Catawiki pleasure will disappear. At C. I buy what is nowhere else and I learn a lot from all the descriptions and can provide my things to be sold with important buyer information. Praising and offering is intriguingly exciting for me: what is that gentleman doing who already outbid himself? So educational and Pechtold has become so smart as a result, I think. It's all too precious to get sloppy with the record. Buyers, sellers, employees and Catawiki will have to work hard on this. Telephone service is fine, but the handling structures are outdated and customer-unfriendly. Perhaps an "open application" would be useful for me, because I was a trouble shooter and retired, but I can still contribute a lot. So folks: don't just grumble, but request that you adopt good suggestions so that the auction continues to grow! byflem

Small tip for doorflem:

This piece of text is hard to follow and will come across as a rant ("tirade") to most readers. You can make it easier to read by adding paragraphs (one or two "enters" every few sentences).

(In the gray column on the left is a link "Edit message" ".)

Thank you for your good tip! Unfortunately I am in a hurry and did not want to take up more space through paragraphs, which I do in articles! In addition, I do not think it is appropriate to separate criticism from compliments and suggestions and I wanted to get rid of that in one go, due to hectic times, but I apologize for disturbing you so much. We will read whether everyone thinks this is an unreadable patch, I saw longer ones. Everyone is free to NOT read something. Are you from book warehouse? Didn't know this exists, am fairly new and try to think along. Nice weekend! byflem

I'm afraid even adding paragraphs won't make this text much easier to read ..

He opens with a question to fellow sufferers, three technical questions that belong to customer service, a proposal, a possible solution (for which problem?), good advice and ends with an open application ...