LastDodo site & app/Only place to report problems with auctions256 messages

Hoi Arco,

Ik probeer het even en hou jullie op de hoogte.

Groetjes,

Sandra

Hi Arco,

I'll give it a try and keep you posted.

Greetings,

Sandra

Hoi

Thank you.

We succeeded.

My shop is complete again :-)

Have a nice week-end and greetings,

Sandra

Good to hear!

Copy, deceptively real

In the ordinary art trade you occasionally come across copies, or works of art that look suspiciously like the work of top-selling artists. There are also artists who offer their work through auctions and who are made using a printing technique. All kinds of questions arise around this printed matter, such as limited edition, method of creation and so on. For example, although a rotaprint may have been printed on an offset press, the artist has drawn the plate with lithographic chalk. In addition, there are also more expensive reproduction techniques that simulate a work of art, but are only a well-made copy. A valid trader will always state this. There is a great deal of uncertainty on the market for graphics about real and reproduction. The Uylenspiegel by Masareel from Leipzig, for example, is printed with the original wood blocks and there are magazine inserts from the fifties and sixties with work by world-famous French artists that, although genuine, were printed in high numbers. Then there is the Mercator Fund folder recently offered on Catawiki as genuine graphics and drawings, with woodcuts and engravings by Joris Minnen that only contain reproductions. Made up for it, but not really, yet that offer was with drawings and graphics and not with the books. That is really wrong information.

The fact that pieces of art regularly appear at Catawiki auctions where the auctioneer and the catalog compiler seemingly do not know how to distinguish the real technique and the copy and present a hybrid fabrication, indicates his at least a superficial knowledge of the articles and the art form. Glicee prints, for example, are not graphics or drawings, but expensive reproductions made with the piezo technique. A famous example of vague notions of authenticity are the Willink prints that were offered through a newspaper more than thirty years ago. Reproductions of a famous Spanish and French artist have also been marketed as real graphics.

However, such prints were never displayed in the graphic exhibitions Grafiek Nu of the recently deceased Ton van Dijk, his wife Babs and the couple Clement.

On our graphic biennale Graphos, the authenticity of a print depends on the intervention of the artist within the framework of the technique. Such an arrangement means that modern techniques are permitted, but that it is made clear where it begins and that the artistry makes way for the printer who prints expensive reproductions. Catawiki sometimes goes very easily with the sale of reproductions from entrepreneurs and no real graphics, nor real drawings. In my opinion, such objects do not belong in the graphics and drawing auction. That is according to the right attitude to the art form and fair to budding collectors.

Oscar Schrover, curator GRAPHOSBIENNALE 1 and 2.

Ps. A collector pointed out to me that the problem also affects stamp auctions. I think there is a need for expertise.

Answer incorrectly posted! Sorry.

Dear readers,

Can someone tell me how the communication works at Catawiki. Because the auctioneer (mr. E.buyer boat auction) usually does not respond, and only if something from me is needed or needs to be adjusted, but if I have questions about payments and / or disputes, nobody responds info@catawiki.nl . created tickets are not answered.

I have a number of questions.

1. When, how and by whom should you be notified if there is a dispute? I have not been paid for a while ... apparently there seem to be disputes that I was not aware of, I found out about this since I luckily still had the business card of an account manager who came to sell / promote Catawiki with us. I called him. unfortunately I was only then told why payments are being held.

2. May payments be blocked / held, I hear and read through various channels that this is not legally valid. Yet it happens. Who can tell me more about this?

3. Now that all disputes have been resolved, I hope to be paid today / tomorrow with the next payment round. I am trying to get an answer to this but no one is responding to my emails. Also the account manager who I called again can only report that if there are no disputes I should just be paid, but if I then ask if I will be paid today / tomorrow, he cannot answer.

4 So I have been waiting for my money for weeks and I don't know where I stand and why I am not being paid. All disputes have been resolved via the account manager I called because emailing is pointless, there is no response. and I still don't know where I stand and how to communicate with Catawiki. So order reader who o who can tell me how things are going here?

Thanks in advance

Nowadays it should be very easy and in principle all your questions can be answered by calling Customer Service. Have you tried that yet? In that case, pass on (all) your outstanding ticket number (s) immediately, because otherwise people will work past each other.

Beste Arco,

Bedankt voor uw reactie

Dit heb ik zojuist nog voor dat ik uw bericht had gelezen gedaan. mvr. v/d Mast heeft mij verteld dat ik morgen uitbetaald zal gaan worden. Helaas is mij dit vorige week ook al belooft dus ik wacht het af.

De aardige mevrouw wist mij helaas ook niet te vertellen waarom, en hoe of door wie ik op de hoogte gesteld zou moeten worden als er een dispuut plaats vind. (Er was zelf weer een dispuut waarvan ik niets af wist...)

Dus de vraag blijft open staan dat ik graag benieuwd ben hoe ik kan communiceren met catawiki, of dat ik gewoon één keer per week zou moeten gaan bellen, en moet vragen of er nog disputen zijn.

Er kon mij ook niet verteld worden waarom er betalingen vast gehouden worden... van kavels waarvoor geen disputen zijn...

Ik hoop dat ik morgen een possitief bericht kan plaatsen.

Dear Arch,

Thanks for your response

I just did this before reading your post. mrs. v/d Mast has told me that I will be paid tomorrow. Unfortunately, this was also promised to me last week, so I'm waiting.

The nice lady unfortunately did not tell me why, and how or by whom I should be informed if a dispute takes place. (There was another dispute that I knew nothing about...)

So the question remains open that I would like to know how I can communicate with Catawiki, or that I should just call once a week and ask if there are any disputes.

I also could not be told why payments are being held... of lots for which there are no disputes...

I hope I can post a positive message tomorrow.

Dear readers,

What I have forgotten in my story is that no more lots are accepted, and are no longer placed. The auctioneer does not respond. And what I hear when I call about this is that if there are any disputes, the auctioneer can decide not to offer any more lots from the seller.

But how can I resolve disputes if I do not is notified?

Dear AllesmarineBV,

I understand that you have already been in contact with your account manager. He explained the situation. You can find this explanation again in the email sent to you today. For further questions, I would advise you to contact your account manager.

Kind regards,

Anke - Customer Support

Dear Anke,

Thank you for your message. I have since been in contact with the account manager Gert Horstman. And also "finally" an email from auction master Erik Koper.

There is still 1 dispute open, this has been incorrectly translated by Catawiki. so instead of without a trailer, the boat was sold with trailer .. due to a translation error.

Erik emailed me that due to the circumstances no more lots will be placed from us .. Why is the translation error unclear to me? at Catawiki, so why does Catawiki not take responsibility for this.

We have had contact with the buyer of the boat, this Frenchman, has even visited the Netherlands, has the locks of the boat, there was only uncertainty about the trailer, and he would fight this out with Catawiki. We have even spoken with this Frenchman about the delivery of the boat. This has all been documented by e-mail. and Sent as proof to Gert.

My opinion Catawiki does not want to take responsibility for the translation error made and has canceled the purchase ..

Because of this dispute I am wrongly not being paid, Also, other lots of mine will not be paid out and lots offered will no longer be placed.

Even my authorization to sell has just been revoked. This does not seem to me to be the right way to do business.

Now that an account manager appears to be involved, the most sensible thing to do is to take advantage of it and follow Anke's advice. Individual cases are never handled through this collectors forum. Problems are generally resolved fastest when there is a single point of contact. That's why I wanted to channel it that way in my first comment.

Dear Arco,

I understand your point, except that I am sent from the proverbial box to the wall and that no one helps me, on the contrary I am not helped because now even my Authorization to sell has been revoked.

I sincerely believe that it will be okay, and that for a platform like this which is growing enormously fast it is not possible to have everything run smoothly in such a short time .. but to improve this, or to do this differently or better in the future, they need this feedback.

Since there is no other sounding board about the course of events, and nobody knows me can provide clarity, I still choose to ask my questions here.

This does not seem to me to be the right way of doing business, and so I publicly ask how this is handled, so that I can answer here transparently. hope.

And again I hope for a positive message tomorrow because I have been promised that I will tomorrow will be paid out for the other lots that I had sold and of which the payment has been held for weeks.

Dear readers,

I would like to come back to the state of affairs today. Once again, no payment has been made, not even after promises from both the account manager and custom support.

Just called custom support again and was told that no payment will be made, this contradicts yesterday's promises.

According to Catawiki, the reason for not paying out is that there is a dispute about a boat that Catawiki has canceled the sale, the reason for this is that the buyer assumed due to a translation error made by Catawiki that there was a included a trailer.

1 Can Catawiki just cancel a purchase itself? We have had contact with the buyer, a Frenchman and he even visited the Netherlands to view the boat and make agreements about the delivery, perhaps delivery with a trailer that would be bought with it or by delivery by us. Because Catawiki had made the translation error, the buyer was still in "dispute" with Catawiki. Now it appears that the sale has been canceled by Catwiki ... strange because we even gave the keys to the boat to the Frenchman.

2. This question is still open, see earlier in this topic. Catawiki is authorized to hold payments for lots sold if there is a dispute on another lot, in my opinion this is not legally valid. If they are allowed to hold payments at all, it is only on the lot where a dispute is running, and the latter itself is not legally valid in my opinion. Anyway, I should still get my money paid out +/- € 4000. Catwiki says no.

Advice from Gert Horstman the account manager. (strange that someone who works for Catawiki gives this advice) to arrange this through a lawyer.

I have tried to find a solution, but Catwiki does not respond so unfortunately I am forced to take the advice of the account manager .. and engage a lawyer.

As said before, this collectors forum does not discuss this in detail. As collectors, we cannot do anything with this. Subsequent postings on this case will therefore be removed.

This topic is only intended to get in touch with Catawiki as soon as there are communication problems. That contact is now there.

Hallo, als beginnende verkoopster sinds september 100% tevreden kopers,

de laatste koper gaf een hele slechte feedback er zou lege flessen afwas middel in zijn pakket gestopt zijn de verzendkosten € 22,50

Ik verpak altijd heel zorgvuldig met bobbeltjes inpak materiaal en wit piepschuim, dus ik die man gemaild, ik kreeg meteen een bericht met excuses hij had mij verwisseld met een andere verkoper !!!!

catawiki ingelicht verschillende mailtjes, een veiling meester reageerde, dat het heel vervelend was voor mij maar de koper kan dat alleen veranderen en hij weet niet hoe en reageert nu niet meer, word gek van mijn mailtjes denk ik, de slechte en onterechte feedback blijft er gewoon op staan, dat kost mij kopers....Feedback van 100 naar 80 %

Slechte klanten dienst catawiki, ik vond het zo,n leuke veiling site maar je moet geen problemen krijgen want dan is er geen hulp.

wie doet er wat aan ???

Petranel

Hello, as a novice seller since September 100% satisfied buyers,

the last buyer gave a very bad feedback there would have been empty bottles of detergent in his package the shipping costs € 22.50

I always pack very carefully with bubble wrapping material and white styrofoam, so I emailed that man, I immediately received a message with apologies he had switched me with another seller !!!!

catawiki informed several emails, an auction master responded that it was very annoying for me but the buyer can only change that and he doesn't know how and now no longer responds, my emails drive me crazy I think, the bad and unjustified feedback remains just stand up, that will cost me buyers....Feedback from 100 to 80 %

Bad customer service Catawiki, I thought it was such a nice auction site but you shouldn't get into trouble because then there is no help.

who does what???

Petranel

Dear Petranel,

Don't expect too much from Catawiki, I still haven't been helped. And is only kept on a leash.

Only when Catawiki generates money will you be helped immediately.

I am very dissatisfied with the course of affairs at Catawiki.

Good luck with it

Thank you,

I just called Catawiki, I hope they fix it.

@PETRANEL

Catawiki informed several emails, an auction master responded, that it was very annoying for me but the buyer can only change that

that is correct, so there are people at Catawiki who can certainly change this even delete it completely

waarom doen ze dat dan niet, ik heb de mail met excuses

( dat hij zich vergist had met een andere verkoper ) van de koper naar catawiki mee gestuurd. en zij kunnen die link toch ook lezen ????

Ze kunnen aan de verzendkosten zien dat het niet om mij gaat, hij heeft het over € 22,50 verzendkosten en bij mijn verkoop staat € 10,00 dat zegt al genoeg.

Catawiki moet zoiets eerst lezen voordat ze een rode duim plaatsen.

Tjonge het lijkt hier wel een kleuterklas, over zoiets simpels, en het gewoon niet oplossen.

why don't they do that, I have the email with apologies

(that he had made a mistake with another seller) from the buyer to Catawiki. and they can also read that link????

They can see from the shipping costs that it is not about me, he is talking about € 22.50 shipping costs and my sale says € 10.00, that says enough.

Catawiki should read something like this before they put a red thumb.

Boy it seems like a kindergarten class here, over something so simple, and just not solving it.

It'll be fixed, though. Please wait until Monday.

Thank you.

I have been waiting for 5 days anyway.

It may have been too busy. The world won't end, if it takes a little longer.

Catawiki must read such a thing before they place a red thumb.

Catawiki does not place a red thumb, the buyer of your lot does this.

In this case, he or she is the protagonist in the story. After a review has been posted, it will remain possible for some time to change the review.

In fact, your review is only 4 days old so you can still edit it.

The only one who can do this is again the buyer .....

If Catawiki then wants to change something in your rating, this will always be done in consultation with the same buyer .....